Frequently
Asked Questions
-
What
is the difference between your dyed and painted backdrops?
-
Why do some
have rod pockets and others must be hung with clamps?
-
Can the
backdrops get wet?
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How do I
get the wrinkles out?
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How do I
clean my backdrop?
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How do you
store the backdrops?
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Will my
backdrop look just like the one on your website?
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How long
will it take to complete my special order or In Stock Special purchase?
-
Why is it
cheaper to ship the Muslin backdrops then it is to ship the Canvas Textured backdrops?
-
Do
you Offer a "Shopping Cart" option on your In-Stock Specials?
-
What
kind of payment options do you offer?
-
I
want to pay with a credit card, do I have to open a Paypal account?
The
dyed backdrops are, of course, dyed. This allows them to retain the same
characteristics as before they were dyed. They may be draped and gathered or
hung flat from the backdrop stand. The
Textured Canvas backdrops have the quality of canvas and are coated with paint.
They are stiff and meant to hang flat and
crisp. Each Old Master is
individually hand painted with a layering technique, rolled and shipped in an
appropriate sized tube. Each Classic
Muslin backdrop is individually hand painted and have the characteristics of
muslin.
We
have found, from experience, that trying to hang a canvas textured backdrop
through a rod pocket is much more difficult than using clamps.
However, a rod pocket is very useful for the dyed, natural, designer and
classic muslin backdrops for effects
such as draping or gathering. With
this in mind, each of our Natural, White, Black and Designer Muslins have rod
pockets.
Yes,
water will not make the colors run, stain or make the paint (on all Classic
Muslin and Canvas Textured backdrops) fade.
Canvas Textured Backdrops:
-
If
you store your new Canvas Textured backdrop in the shipping tube
provided, you should not experience any wrinkles and your backdrop
will remain wrinkle FREE.
-
Should
you accidentally fold the backdrop for an extended period of time, you
may experience creasing in the backdrop. If this happens, the best way to get out wrinkles
(creases) is to mist with water and
the fibers will relax. The colors may seem to lighten on the sprayed areas, but
they will return to normal once they have dried. Experiment with light to heavy misting to see what works
best. Once dried roll it up to
prevent further wrinkles.
-
If wrinkles
(creases) are very stubborn, spray with water and allowed
to dry. Once dried roll it up to prevent further wrinkles. You should always roll up your new backdrop for
storages to prevent wrinkles and creases.
-
The
Canvas Textured backdrops may also be steamed.
Try steaming from the back and if further steaming is needed, test in an
inconspicuous area. If paint does not seem to be harmed, you may steam the rest
of the backdrop.
Natural & Classic Muslins:
The
painted canvas textured backdrops may be sponge cleaned with a mild
detergent, if needed. Do not rub too vigorously or you may get some
slight fading of paint in that area.
The
naturals may be machine-washed and will lose some sizing due to shrinkage
(like any normal cotton material). You may reduce this by washing in
cold water and tumble in dryer until it is slightly damp.
The
dyed backdrops may be machine-washed. Make sure to set washer on cold and
add a cup of vinegar to keep the colors set in. DO NOT wash with any
other fabric. The dyed muslins have already been washed and dried so there
should be little shrinking, if any.
The
dyed, natural, designer and classic muslin backdrops can be folded or just balled up into a bag. We
suggest that the painted canvas textured backdrops be rolled up and stored in their
appropriate sized shipping
tubes to prevent creasing.
Only
if you live in a monitor (lol)! We try to get the colors and tones in the
pictures as accurate as possible. But due to monitor calibrations, the use of
different browsers and the given lighting in your studio, colors may vary
slightly. We do provide a list of colors used to paint the backdrop to give you
an even better idea of what you are looking at. We will eventually calibrate our
monitor to RGB using Adobe Photoshop, but I really need to read the
"Photoshop for Dummies" section on this. One of these days.......
All
In Stock Specials ships with 48 hours of payment clearing.
Please
be aware that because of the nature of custom orders (Special Orders) they are likely to take
longer than a regular order. Several factors must be considered such as
size, previous experience with the scene/style and unfamiliarity with painting
technique. Generally, Special
Orders take
3-4 weeks.
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Dyed,
Designer, Classic and Natural backdrops consist of the fabric with either a dye for coloring,
or small amounts of paint which add no measurable weight to
the final product. The painted Canvas Textured backdrops have been layered with many coats of
paint, are rolled and shipped in a tube which adds considerable weight and thus added cost to shipping.
Do
you Offer a "Shopping Cart" option on your In-Stock Specials?
Yes.
We now offer a shopping cart on all In-Stock Specials for your
convenience. Thank you and happy shopping.
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What
kind of payment options do you offer?
We
accept credit cards through Paypal, Paypal checks and funds, personel checks, cash (in person),
money orders, cashier checks and credit cards through
2Checkout. However, their invoicing is kind of quirky so we prefer to send an
invoice should you choose them as your payment gateway. Just send us an email
with what you would like to buy and we will send 2Checkout invoice to you.
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I
want to pay with a credit card, but I don't have a Paypal account or I don't
want to open an account.
For
new buyers, signing up for a PayPal account is now
optional. This means you can complete your payments first, and then
decide whether to save your information in a PayPal account for future
purchases. You are doing the same thing you would do for any other payment
gateway you will find at other sites.
Here?s how this easy
checkout works:
-
You enter their name and
shipping address.
-
You are prompted for
your credit card, email address, and phone number.
-
(Optional) After
reviewing their information, they may choose to save their information by
creating a PayPal account to make future transactions faster.
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picture provided by: Jackie Methvan, London
Fog Old Master 
